How to Read Your KCEC Bill
The bill you receive from Kit Carson Electric Cooperative contains terminology you may not have seen. Our goal is to help you understand your monthly bill completely so we have created a detailed overview, to view a bill sample click here. To view a bill containing a numbered explanation on bill terminology click here. If you have any questions, please contact our Customer Service Department at (575) 751-9064.
Automated Bill Pay, Customer Service & Information # (575) 751-8132 (See below)
Kit Carson Electric asks its members to help save the Environment, our Natural Resources, and help the Economy (go Green, go e-Billing and go e-Payments). It's free, convenient and assures your payments are received on time. No hassles, no driving, no emissions, no paper, stamps, or envelopes, no checks, or late fees. Save time and money. Pay and receive bills on-line from anywhere you have a computer access. For more information on e-billing, e-payments, credit card draft and automatic draft, or to sign up today, call our customer service department at (575) 758-2258.
Kit Carson now offers the convenience of online billing for its members.
To access the proper account(s) you will be asked to provide your Account Number and Password. If this is your first visit to this site, you will be asked to change your assigned password to one that is more meaningful to you.
Password: If this is your first time using this system, your password is your account number minus the dash and last two digits. For example, if the account number on your bill is 12345-01, you should enter 12345 in the password field. If you have forgotten your password, please call us or click Contact Support to send a message regarding your problem.
Account Number: Your account number is printed on your bill. You must enter this number, less the dash, to access information on this site. For example, if the account number on your bill is 12345-01, you should enter 1234501 in the account number field.
If you need assistance please call Customer Service at (575) 758-2258.
You Can Also Pay....
Through the Mail
A pre-addressed envelope is enclosed with each monthly statement for your convenience. A portion of the bill should be included with our payment to ensure proper credit to your account. Payment sent through the mail should be made with a check or money order. DO NOT send cash in the mail. No post-dated checks will be accepted. In Person You may bring your payment to the Cooperative office located on 118 Cruz Alta Road Taos. The office is opened from 8:00 a.m. to 4:30 p.m., Monday through Friday. We also have a night deposit box, located at the front entrance which can be used anytime.
At the Bank
Any one of the following banks will accept payment of your bill. Payment must be accompanied by your bill.
- Centinel Bank - Taos
- U.S. Bank - Taos
- International Bank - Angel Fire
- Bank of America- Angel Fire
- People's Bank - Taos, Questa & Red River
- First Nat'l Bank of New Mexico - Angel Fire
Using Electronic Transfer or Draft If your bank is a member of the Automatic Clearing House (ACH) you can have your electric bill automatically deducted from your checking account. An electronic transfer will allow you the freedom and convenience of not having to mail in a check each month. You may sign up at the Cooperative office for this service.
Automated Bill Pay, Customer Service & Information # (575) 751-8132
This is an automated customer service and information system. It is designed to handle the most common day-to-day telephone calls from customers 24 hours a day. Customers can listen to their account balances, due date, past due amount, cut off dates, date of previous payments and/or any other information contained in the consumer's billing record. The system allows customers to transact business such as payment extensions and credit card payments. The system also includes the following capabilities; Delinquent account notification, advance notice for planned service interruptions, and is also a public information system which provides information on office hours, locations, and energy audits.
Check by Telephone payment can be made by providing checking account information over the telephone.
Credit Card payments can be made using the following credit cards: Visa, MasterCard, Discover and Amex. A signed authorization form will allow the Cooperative to automatically charge your credit card for your electric payment. This transaction will take place on the bill due date.
A late charge of one and one-half percent (1-1/2%) per billing period will be charged on all utility bills and invoices which are delinquent.