Important Information

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Need Utility Assistance? 

A quick and easy form for up to 12 months if utility assistance. Need utility assistance? If you are a renter and were impacted by COVID please complete this form and submit it to the specific utility company for processing.

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Utility Bill Assistance 

 The Department of Finance and Administration (DFA) will administer approximately $170 million appropriated for the Emergency Rental Assistance program for the State of New Mexico. Click here for more information.

 

Internet Utility Assistance 

As of May 12, 2021, eligible households will be able to enroll in the program to receive a monthly discount of $50 or $75 for Tribal off the cost of broadband service from an approved provider. Eligible households can enroll by visiting GetEmergencyBroadband.org.

 Internet Assistance 

Kit Carson Internet is proud to be a Lifeline Service Provider. For internet assistance, get pre-approved at checklifeline.org

All program changes and requirements come from the Federal Communications Commission (FCC) and USAC, not Kit Carson Internet.  For more information, please visit the USAC website.

Position Available

Tier 1 ISP NOC Technician

  • Date Published: January, 20, 2021
  • Contact Name: Lynn Gilley
  • Phone: 575-758-2258
  • Email: hr@kitcarson.com

Job Description

Job Description / Position Function

Kit Carson Internet is a leading ISP provider of Broadband Fiber Network solutions, based in Taos NM, we are looking for a dependable Tier 1 Technician to provide helpdesk support in a Mixed Operating System Environment Microsoft Windows, Linux and Mac OS. Must be able to work independently and provide quick and accurate results. Requires experience with Microsoft Windows Server (Minimum of 1-2 months), Ubuntu Linux, Help Desk Support via phone/hands on, MCSE, A +, Network+, CCNA certifications a big plus.

 

Qualifications

  Job Description / Position Function Kit Carson Internet is a leading ISP provider of Broadband Fiber Network solutions, based in Taos NM, we are looking for a dependable Tier 1 Technician to provide helpdesk support in a Mixed Operating System Environment Microsoft Windows, Linux and Mac OS. Must be able to work independently and provide quick and accurate results. Requires experience with Microsoft Windows Server (Minimum of 1-2 months), Ubuntu Linux, Help Desk Support via phone/hands on, MCSE, A +, Network+, CCNA certifications a big plus.   Key Responsibilities / Duties and Accountabilities
  • Serve as the first point of contact for customers seeking technical assistance over the phone, email, Onsite
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers. Consistently reviews and prioritizes tickets and workload
  • Walk the customer through the problem-solving process
  • Tier I will communicate and work as a team with Tier II and Tier III to solve a customer’s issues
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs Case Management Operational Efficiency
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team Operational Efficiency
  • Identify and suggest possible improvements on procedures Operational Efficiency
  • Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers and possibly vendors
Experience / Preferences
  • Proven experience as a Help Desk Technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English and Spanish
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Team Player
  • Strong Interpersonal Skills
  • Tier 1 ISP NOC Tech

Other Positions Available