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Position Available

Tier 1 ISP NOC Technician

  • Date Published: January, 20, 2021
  • Contact Name: Lynn Gilley
  • Phone: 575-758-2258
  • Email: hr@kitcarson.com

Job Description

Job Description / Position Function

Kit Carson Internet is a leading ISP provider of Broadband Fiber Network solutions, based in Taos NM, we are looking for a dependable Tier 1 Technician to provide helpdesk support in a Mixed Operating System Environment Microsoft Windows, Linux and Mac OS. Must be able to work independently and provide quick and accurate results. Requires experience with Microsoft Windows Server (Minimum of 1-2 months), Ubuntu Linux, Help Desk Support via phone/hands on, MCSE, A +, Network+, CCNA certifications a big plus.

 

Qualifications

  Job Description / Position Function Kit Carson Internet is a leading ISP provider of Broadband Fiber Network solutions, based in Taos NM, we are looking for a dependable Tier 1 Technician to provide helpdesk support in a Mixed Operating System Environment Microsoft Windows, Linux and Mac OS. Must be able to work independently and provide quick and accurate results. Requires experience with Microsoft Windows Server (Minimum of 1-2 months), Ubuntu Linux, Help Desk Support via phone/hands on, MCSE, A +, Network+, CCNA certifications a big plus.   Key Responsibilities / Duties and Accountabilities
  • Serve as the first point of contact for customers seeking technical assistance over the phone, email, Onsite
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers. Consistently reviews and prioritizes tickets and workload
  • Walk the customer through the problem-solving process
  • Tier I will communicate and work as a team with Tier II and Tier III to solve a customer’s issues
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs Case Management Operational Efficiency
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team Operational Efficiency
  • Identify and suggest possible improvements on procedures Operational Efficiency
  • Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers and possibly vendors
Experience / Preferences
  • Proven experience as a Help Desk Technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English and Spanish
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Team Player
  • Strong Interpersonal Skills
  • Tier 1 ISP NOC Tech

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