Community / Employment / Internet Scheduler

Position Available

Internet Scheduler

  • Date Published: October, 7, 2025
  • Schedule: Full Time
  • Contact Name: Heather Nichols
  • Phone: 575-758-2258
  • Email: hnichols@kitcarson.com

Job Description

Kit Carson Internet is seeking a detail-oriented and customer-focused Scheduler to join our growing team. In this role, you will schedule and coordinate internet and/or phone service installations for residential and small business customers. You’ll serve as a key connection between our customers, installers, and internal departments—ensuring a smooth and efficient installation experience from start to finish.

What You’ll Do

  • Schedule and coordinate installation appointments for residential and small business customers.
  • Communicate with customers via phone, email, and in person to confirm and update appointments.
  • Prepare and verify installer paperwork before submitting to billing.
  • Coordinate multiple technician schedules for maximum efficiency.
  • Keep accurate customer records and ensure documentation is complete.
  • Provide quick responses to customer questions or schedule changes.
  • Collaborate with installers and office staff to resolve issues and keep projects on track.
  • Assist Customer Service Representatives as needed.

What We’re Looking For

  • Post-high school training in computer literacy and general business practices required.
  • Coursework or experience in customer service or public relations preferred.
  • Prior experience in scheduling, dispatching, or customer service roles.
  • Strong phone etiquette, listening, and communication skills.
  • Excellent organization and multitasking abilities.
  • Familiarity with computers, routers, and internet technology a plus.

Key Skills
Customer Service | Scheduling | Communication | Problem Solving | Organization | Computer Literacy | Teamwork

Why You’ll Love Working Here
At Kit Carson Internet, we’re more than a workplace—we’re a community. You’ll be part of a dedicated team that connects families and businesses across Northern New Mexico with reliable, high-speed internet. We value teamwork, growth, and providing top-quality service to our members.

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What Job Are You Applying For?
Can you perform the essential functions of the position for which you are applying?
Are you legally eligible to be employed in the United States?
(Proof of identity and eligibility will be required upon employment)
Are you over the age of 18 years?
(If no, you may be required to provide authorization to work.)
Do you presently hold a CDL license?
Have you ever worked for Kit Carson Electric Cooperative or any of it's subsidiaries or divisions?
Do you have any relatives or friends that work for Kit Carson Electric Cooperative or any of it's subsidiaries or divisions?
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Have you spent more than 30 days since leaving school during which you were not working?

Education

Please include: name of school, location of school, course of study, number of years Completed, diploma or degree received
Please include: name of school, location of school, course of study, number of years Completed, diploma or degree received
Please include: name of school, location of school, course of study, number of years Completed, diploma or degree received
Please include: name of school, location of school, course of study, number of years Completed, diploma or degree received
Have you completed any special courses, seminars and/or training directly related to the position for which you are applying?
(Omit any which reflects your race, color, religion, age, sex, sexual orientation, marital status or disabilities.)

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.

I understand that failure to reveal any prior employer, or giving false or misleading information by me on any part of this Application for Employment can result in disqualification for employment consideration or, if hired, may be grounds for termination from the company or it's subsidiaries. I understand that if I am hired, my employment if for no definite time and may be terminated at any time without prior notice.

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EMPLOYMENT AT WILL I acknowledge that employment with Kit Carson Electric Cooperative, Inc. is entirely on an at-will basis and receipt of this application does not imply that I will be employed. If I do become a Kit Carson Electric Cooperative, Inc. employee, I understand that either I or Kit Carson Electric Cooperative, Inc. can terminate my employment at any time, with or without prior notice. RELEASES I authorize my former employers, any person, firm, corporation, school, or government agency to answer all questions and to release or provide any information within their knowledge or records. I further request that my former and/or current employer provide a reference regarding my current/prior employment. I understand and acknowledge that such an employer acting in good faith is immune from liability for comments about my job performance. LEGALLY ELIGIBLE FOR EMPLOYMENT IN THE USA I understand and agree that any offer of employment is conditioned on my providing satisfactory proof of my identity and legal authority to work in the USA for Kit Carson Electric Cooperative, Inc. and if I fail to provide satisfactory proof, the offer of employment will be withdrawn and, if employed, my employment will be terminated. TRUTHFULNESS I certify that all statements made by me on this application and in the course of the pre-employment process are true and complete to the best of my knowledge. I understand that misrepresentations, false information, or omissions may be cause for rejection, disqualify me from further consideration for employment, and/or may be cause for subsequent dismissal if I am hired. If I am offered employment I agree to submit to a medical examination and drug test, before starting work. I also agree to submit to a medical examination and/or drug test at any time deemed appropriate by the Company and as permitted by law. I consent to such examinations and tests, and I request that the examining doctor disclose to the Company the results of the examination, which results shall remain confidential and segregated from my personnel file. I understand that my employment or continue employment, to the extent permitted by law, is contingent upon satisfactory medical examinations and drug tests, and if I am hired, a condition of my employment will be that I abide by the Company’s Drug and Alcohol Policy(s). I understand that acceptance of this form does not indicate there is a position open and does not obligate the Company to hire. If hired, I agree to abide by all Company work rules, policies, and procedures. The Company retains the right to revise its policies or procedures, in whole or in part, at any time. I hereby acknowledge that I have read the above statements, understand the same, and consent to these statements. An Equal Opportunity Employer: In compliance with Federal and State equal employment opportunity laws, applicants are considered for employment without regard to race, age, religion, color, national origin, ancestry, sex, physical or mental disability or serious medical condition, military or veteran status, spousal affiliation, genetic information, sexual orientation, gender identity, or any other protected class under New Mexico or Federal law. No question, this application is intended to elicit protected information. If you have a disability and require reasonable accommodation related to completing this application or other steps in the hiring process, please contact the Human Resources Department at (575) 758-2258 ext. 156.

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