Community / Employment / Customer Service Representative – Propane

Position Available

Customer Service Representative – Propane

  • Date Published: April, 8, 2025
  • Contact Name: Heather Nichols, HR Manager
  • Phone: 575-758-2258
  • Email: hr@kitcarson.com

Job Description

As a Customer Service Representative for Kit Carson Propane, you will act as a liaison, provide information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What You’ll Do:

  • Providing introductory information to new customers.
  • Ensure customers are satisfied with products or services.
  • Following up with customers to check that they’re still satisfied with service.
  • Let customers or clients know about additional products or services.
  • Determining the quickest, most effective ways to answer a customer’s questions.
  • Escalating queries and concerns.
  • Troubleshooting common issues.
  • Process and post payments to customer accounts.
  • Daily reconciliation of cash receipts.
  • Filling and requalify outdated propane cylinders.
  • Must have or gain appropriate knowledge of information required during the propane application process.
  • Must be able to take propane orders and determine propane order needs based on the size and percentage of the tanks.
  • Must learn the various types of accounts (Will Call, Auto-Fill, Metered Accounts) and payments needed.
  • Must be able to calculate and prepare yearly budgets for budget customers and know which types of customers are or are not eligible for the budget program.
  • Filing and typing duties.
  • Answering phone calls and relaying messages in a timely manner
  • Other duties as needed.

What you bring:

  • Must have or obtain an LP09 Classification within 90 days of employment for filling various sizes of propane cylinders up to 100 # cylinders.
  • Interpersonal and customer service skills.
  • Analytical and problem-solving skills.
  • Multitasking and organizational skills.
  • Ability to answer a high volume of calls and/or emails daily.
  • Ability to share work among a customer service team.
  • Attentiveness and patience
  • Time-management skills.
  • Ability to find the positive in any situation.
  • Cashiering experience (preferred)
  • Bottle/Cylinder filling experience (preferred)
  • Bilingual (Spanish/English) (preferred).

 

We offer a competitive salary commensurate with experience, a comprehensive benefits package and a positive work environment.

The foregoing position description is not limiting nor is it all-inclusive of the duties to which an incumbent employee may be assigned. In order to ensure maximum workforce flexibility and efficiency, to promote cross-training among positions, and to meet changing business needs, employees will be assigned to such differing and additional duties as are deemed necessary or desirable by management.

Please enable JavaScript in your browser to complete this form.
Address
What Job Are You Applying For?
Can you perform the essential functions of the position for which you are applying?
Are you legally eligible to be employed in the United States?
(Proof of identity and eligibility will be required upon employment)
Are you over the age of 18 years?
(If no, you may be required to provide authorization to work.)
Do you presently hold a CDL license?
Have you ever worked for Kit Carson Electric Cooperative or any of it's subsidiaries or divisions?
Do you have any relatives or friends that work for Kit Carson Electric Cooperative or any of it's subsidiaries or divisions?
When are you available to work?
Please choose all that apply.
What days are you available for work?
For example. If you have to pick up your child at school during the weekdays, please let us know what time you could not be in the office. If you leave this section blank, we will assume that you can work regular hours.
Are you presently employed?
Do you belong to any professional, trade, business, or civic organizations that deal with the position for which you are applying?
Have you spent more than 30 days since leaving school during which you were not working?

Education

Please include: name of school, location of school, course of study, number of years Completed, diploma or degree received
Please include: name of school, location of school, course of study, number of years Completed, diploma or degree received
Please include: name of school, location of school, course of study, number of years Completed, diploma or degree received
Please include: name of school, location of school, course of study, number of years Completed, diploma or degree received
Have you completed any special courses, seminars and/or training directly related to the position for which you are applying?
(Omit any which reflects your race, color, religion, age, sex, sexual orientation, marital status or disabilities.)

Most Recent Employer

You will need to give three employment references - 1 of 3
Presently Employed
Employer's Address

Second Most Recent Employer

You will need to give three employment references - 2 of 3
Second Employer Address

First Personal Reference

You will need to give three references (not relatives or employers) - 1 of 3

Second Personal Reference

You will need to give three references (not relatives or employers) - 2 of 3

Third Personal Reference

You will need to give three references (not relatives or employers) - 3 of 3

Upload Your Resume, Read, Agree, and Sign

Click or drag a file to this area to upload.
Please upload your resume in one of the following formats: .pdf, .doc, .docx

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.

I understand that failure to reveal any prior employer, or giving false or misleading information by me on any part of this Application for Employment can result in disqualification for employment consideration or, if hired, may be grounds for termination from the company or it's subsidiaries. I understand that if I am hired, my employment if for no definite time and may be terminated at any time without prior notice.

I agree with the above
EMPLOYMENT AT WILL I acknowledge that employment with Kit Carson Electric Cooperative, Inc. is entirely on an at-will basis and receipt of this application does not imply that I will be employed. If I do become a Kit Carson Electric Cooperative, Inc. employee, I understand that either I or Kit Carson Electric Cooperative, Inc. can terminate my employment at any time, with or without prior notice. RELEASES I authorize my former employers, any person, firm, corporation, school, or government agency to answer all questions and to release or provide any information within their knowledge or records. I further request that my former and/or current employer provide a reference regarding my current/prior employment. I understand and acknowledge that such an employer acting in good faith is immune from liability for comments about my job performance. LEGALLY ELIGIBLE FOR EMPLOYMENT IN THE USA I understand and agree that any offer of employment is conditioned on my providing satisfactory proof of my identity and legal authority to work in the USA for Kit Carson Electric Cooperative, Inc. and if I fail to provide satisfactory proof, the offer of employment will be withdrawn and, if employed, my employment will be terminated. TRUTHFULNESS I certify that all statements made by me on this application and in the course of the pre-employment process are true and complete to the best of my knowledge. I understand that misrepresentations, false information, or omissions may be cause for rejection, disqualify me from further consideration for employment, and/or may be cause for subsequent dismissal if I am hired. If I am offered employment I agree to submit to a medical examination and drug test, before starting work. I also agree to submit to a medical examination and/or drug test at any time deemed appropriate by the Company and as permitted by law. I consent to such examinations and tests, and I request that the examining doctor disclose to the Company the results of the examination, which results shall remain confidential and segregated from my personnel file. I understand that my employment or continue employment, to the extent permitted by law, is contingent upon satisfactory medical examinations and drug tests, and if I am hired, a condition of my employment will be that I abide by the Company’s Drug and Alcohol Policy(s). I understand that acceptance of this form does not indicate there is a position open and does not obligate the Company to hire. If hired, I agree to abide by all Company work rules, policies, and procedures. The Company retains the right to revise its policies or procedures, in whole or in part, at any time. I hereby acknowledge that I have read the above statements, understand the same, and consent to these statements. An Equal Opportunity Employer: In compliance with Federal and State equal employment opportunity laws, applicants are considered for employment without regard to race, age, religion, color, national origin, ancestry, sex, physical or mental disability or serious medical condition, military or veteran status, spousal affiliation, genetic information, sexual orientation, gender identity, or any other protected class under New Mexico or Federal law. No question, this application is intended to elicit protected information. If you have a disability and require reasonable accommodation related to completing this application or other steps in the hiring process, please contact the Human Resources Department at (575) 758-2258 ext. 156.

Other Positions Available